Frequently Asked Questions

We’ve put together some helpful information to answer your most asked questions.

Aurora child care FAQ’s

Depending on your family income, caregivers’ activity levels and other factors, you may be eligible for the Childcare Subsidy (CSS).

To register for CSS, parents must fill out an assesment form on MyGov.

Our childcare centre is a privately owned, family run business setting new industry standards in childcare and early childhood education.
As soon as we have a vacancy that suits your needs we’ll ask you to complete an enrolment form and a profile for your child. Simply return it and pay your enrolment fee and bond, and book your child in for an orientation session (or more if needed). They’ll then be able to commence care.

It’s our policy that, after accepting a childcare place, you start care within four weeks. Unfortunately we can’t hold positions for longer except under special circumstances (e.g. coming up to Christmas and New Year holidays some vacancies may be offered and confirmed in advance to hep you plan for the next year).

It’s hard to say exactly – there are a lot of contributing factors including:

  • Your child’s age
  • How many days per week you need our service
  • Your preferred start date
  • Priority Access Guidelines set by the Government.

When we’re at full capacity, you may have to wait until another family’s childcare needs change to enter our program. Once a vacancy becomes available, we’ll refer to our waiting list and contact the families at the top of the list first.

It’s therefore important to make sure you’re on our waiting list and we know your care requirements – it’s a good idea to put your child’s name down at least a month (or two) before you need care.

You select your child’s permanent attendance days when you enrol at Aurora. To reduce your permanent childcare days, we’ll need 4 weeks notice in writing. If you’d like to increase or change your permanent childcare days, you’ll need to speak to us to check if any vacancies are available.
We don’t require a long-term commitment or contract from you, but we do like to create a permanent positive environment for your child. For this reason, we ask you to provide us with a minimum 4 weeks notice in writing before ceasing care.
At the end of each year, we’ll invite you to request your care requirements for the following year. Each family is responsible for returning these forms by the nominated date to reserve their child’s position. Early confirmation will ensure we can meet your exact care requirements. Any additional vacancies will then be offered to families on our waiting list.
We take the children’s health and safety seriously – it’s our highest priority. Please don’t attend if your child is unwell. We’re unable to provide the one on one care required by a sick child and their illness may compromise the health and safety of all attending children.
Children should bring a bag for their personal belongings. Families need to ensure all belongings are clearly named. To help us meet your child’s needs we also ask you provide:

  • A beanie and warm jacket for winter 
  • A change of clothes for all weather conditions (enough underwear if toilet training)
  • Ready made up bottles or pre-measured formula and sterilised bottles (if required)
  • Comforters (dummy, teddy, blanket, etc.) 
  • A drink bottle with strictly water only 
  • One nappy for your child to be changed into before home time (if required).
Early childcare attendees participate in an integrated age group program. This is a great opportunity for siblings to spend time together and children of different ages to interact and learn from one another.

As more children arrive, our educators move children into age-appropriate rooms and their day begins following their own programs and routines, including meal times and rest/sleep times. They will take part in both indoor and outdoor educational programs specifically designed to cater for their strengths, interests and learning opportunities.

As children start to go home toward the day’s end, remaining children once again participate in an integrated age group program.
Our educators record important information about your child in our daily information sheets or communication books. These are always available for you to view. They include details about what your child has eaten, how long they’ve slept and what bottles they’ve have during the day.
Our educators also record which activities your child has participated in throughout the day, so you can discuss the day with your child. You can see your child in action in our digital photo displays.

The Education and Care Services National Regulations state the minimum staff/child ratios for a licensed children’s service are:

  • One educator for every 4 children under the age of 3
  • One educator for every 11 children aged 3 and over
  • At least one qualified educator for every 12 children under the age of 3
  • One qualified educator for every 30 children aged 3 and over. 
  • We always adhere to these minimum ratios – and we roster on additional educators in each room to provide the extra care and education your child deserves.
From January 2014, 50% of all educators must hold a minimum Diploma of Children’s Services or be working towards this qualification.

A qualified room leader oversees each of our rooms, with a minimum Diploma in Children’s Services (two year TAFE course). Some Aurora staff members have a University degree or are working towards a higher qualification.

Our assistants must hold a Certificate 3 in Children’s Services.

Only university degree qualified teachers deliver our 4-year-old kindergarten programs.

Our educators are responsible for the overall operation of the room including implementing learning and developmental outcomes for your child.

We encourage and support all our educators to continually upgrade their formal qualifications and provide traineeships to support them in this endeavour.

It’s our policy that all educators working directly with your child must maintain a current first aid qualification, anaphylaxis qualification and an asthma management qualification in readiness for any emergency. Please notify us at enrolment if your child requires asthma medication, an epi-pen or ana-pen, so we can be fully aware of their needs.
When you enrol, we ask you nominate those you have authorised to pick up your child in your absence. It’s a legal requirement that you record the name of who will collect your child each day in the sign in/out sheets provided.

If staff members are unfamiliar with the person collecting your child, we’ll ask them to produce photo ID, which we will then cross check with your child’s enrolment form. If that person is not on your nominated list, under no circumstances will we release your child from our care.

We use the latest security access systems – only authorised families and staff have access to our facility. Unauthorised visitors will need to ring the front door bell to request access, after which we require they sign our visitors register book

Our educators will work with you on the appropriate and most effective strategies for your child. We have purpose built facilities fitted with convenient nappy changing benches up to and including our 3-year-old Kindergarten program as well as age appropriate toilets.

Ask us for our current fees schedule. All Aurora families must contact the Family Assistance Office (FAO) to determine eligibility and also register for the Childcare Subsidy (CSS) on MyGov.

Aurora employs a Qualified Kindergarten Teacher to operate a fully funded and recognised 4-year-old Kindergarten Program at no additional cost to families.

Aurora kindergarten FAQ’s

Aurora employs a Qualified Kindergarten Teacher to operate a fully funded and recognised 4-year-old Kindergarten Program at no additional cost to families.

Our Kindergarten options are more flexible to better suit your working needs. The longer sessions prepare your child for long school days and the smaller class sizes means more attention. We’re open 52 weeks of the year, excluding public holidays and provide 50% of your child’s daily nutritional food requirements (no lunch box required).
Absolutely! Our program is designed to ensure your child is ready for school. Our Foundation level teacher will be available for a visit if your child needs extra support your child as they settle into school life.
We help your child learn:

  • Sociability
  • Resiliency
  • Perseverance
  • Independence
  • Attentiveness
  • A lifelong love of learning
  • A strong sense of self.


We teach your child to discover the alphabet and numbers organically through play, exploration and guided learning. Once your child had mastered these pre-literacy and pre-number skills we can lead them to reading activities.
We run holiday programs for 4 year olds during school holidays – so there’s no need to find a full 12 weeks leave each year.
Yes, please! We schedule a minimum 2 x Parent/Teacher interviews each year because we know a positive working relationship between your home and kindergarten promotes more positive learning outcomes.
We start by listening and talking to your child about school. We’ll give an individual verbal and/or written report to your child’s Foundation teacher during Kindergarten and into their school year and transition statements are prepared with your contribution. We also follow up on your child’s transition with a personal visit.
Yes! We offer a number of internal programs at no extra cost to you. We’ll plan these incursions around unit themes based on the children’s interests.
New no zoning rules mean there’s a good friend your child will have a kinder friend with them at school. They also give you more flexibility in school choice. Your child will learn the skills to make friends throughout their life.
We support your child’s emerging individuality and encourage them to fit in and belong with our Aurora community, too.
We’ve based all our programs on the National Early Years Learning Framework to help monitor your child’s progress. Aurora Kindergarten programs deliver all the learning blocks for successful learning in the future as well as teaching children to be good citizens who treat each other with respect, kindness and understanding.

If your question hasn’t been answered here, please don’t hesitate to get in touch. We’re here to help!

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